Privacy Policy

Notice on the Processing of Personal Data Pursuant to and for the Purposes of Article 13 of the New European Regulation 2016/679 Concerning the Protection of Natural Persons with Regard to the Processing of Personal Data (GENERAL DATA PROTECTION REGULATION – GDPR)

Your Privacy

Welcome to artigianodellanduja.com L’Artigiano della ‘Nduja S.r.l. collects and manages your personal data with the utmost care and implements specific security measures to protect them. Below, you will find all the information on how we process your personal data in connection with your browsing on artigianodellanduja.com and the use of the services offered. If you would like more specific information on how L’Artigiano della ‘Nduja S.r.l. manages your personal data, please read our Privacy Policy – Detailed Information. Also, read the Cookie Policy of artigianodellanduja.com, which contains information about the use of cookies on the website and the terms related to our services. Some services may be subject to specific legal terms; in such cases, we will provide you with all the appropriate information from time to time. The data controller of your personal data is L’Artigiano della ‘Nduja S.r.l., located at Z.I. Località Aeroporto, 89900, Vibo Valentia, Tax Code and VAT number 02712680798. You can contact the data controller at any time by submitting a request through the website, by emailing info@artigianodellanduja.com, or by writing to the address of L’Artigiano della ‘Nduja S.r.l. for any clarification, questions, or concerns related to your privacy and the processing of your personal data.

Types of data processed and purposes of processing

L’Artigiano della ‘Nduja S.r.l. processes the personal data you provide when placing an order and purchasing goods, as well as data we collect while you browse or use the services offered on artigianodellanduja.com. L’Artigiano della ‘Nduja S.r.l. may collect data about you, such as personal details (name and surname, shipping address, and billing address), browsing data (IP address), and data on your purchasing habits. Your personal data is processed for the following purposes:
    • To complete and execute the purchase contract for goods offered on artigianodellanduja.com.
    • To provide you with the services offered by artigianodellanduja.com.
    • To register you on the website and allow you to access services reserved for registered users.
    • To manage your requests submitted to our Customer Service.
In the cases mentioned above, the processing of your personal data is lawful as it is necessary for the execution of a contract with you or to provide you with the service you specifically requested. We also conduct statistical surveys and analyses using aggregated and anonymous data to understand how users interact with and use the site, in order to improve the quality of our services. Only with your explicit consent, we process your personal data to:
    • Carry out commercial and promotional communication activities.
    • Personalize the website and commercial offers based on your interests.

Authorized Parties for Processing Your Data

Your personal data is processed by the trained and instructed personnel of L’Artigiano della ‘Nduja S.r.l. as the data controller. Your data may also be processed by our suppliers, carefully selected for their reliability and expertise, for organizational and functional needs related to the provision of services on artigianodellanduja.com.

Data Retention Period

Your personal data is retained for a limited period, depending on the purpose for which it was collected. At the end of this period, your personal data will be deleted or irreversibly anonymized. The retention period varies based on the purpose of processing. For example: Data collected following the purchase of goods on artigianodellanduja.com is processed and retained in compliance with administrative and accounting requirements in accordance with local tax regulations (ten years). Data used to send you our newsletters is retained until you request us to stop sending them.

Your Rights

You may, at any time, withdraw your consent to data processing, know what personal data we hold about you, its origin, and how it is used. You can request the update, correction, or integration of your data and, where provided by applicable regulations, its deletion, restriction of processing, or object to its processing. You have the right to file a complaint with one of the competent supervisory authorities for compliance with personal data protection regulations (in Italy, this is the Garante per la Protezione dei Dati Personali – https://www.garanteprivacy.it/), if you believe that the processing of your personal data has been carried out unlawfully.

Note

This privacy notice may be subject to changes and updates over time. We encourage you to periodically review its contents. Wherever possible, we will strive to inform you promptly of any changes made.

PRIVACY POLICY – IDetailed Informations

General Informations

L’Artigiano della ‘Nduja S.r.l. Zona Industriale, 89900, Vibo Valentia (VV), Italy Tax Code and VAT number: 02712680798 L’Artigiano della ‘Nduja S.r.l. is the Data Controller, meaning the entity that determines how and why your personal data is processed. You can always contact L’Artigiano della ‘Nduja S.r.l. by writing to the address mentioned above or by sending an email to info@artigianodellanduja.com

Types of Personal Data Collected

The categories of personal data that L’Artigiano della ‘Nduja S.r.l. collects and processes when you browse on artigianodellanduja.com are as follows:
    • We collect the personal data necessary to complete and process your purchases on artigianodellanduja.com, such as your name, surname, email address, shipping address, billing address, phone number, and payment details.
    • We collect your email address when you subscribe to our newsletter service.
    • We process the personal data you provide when you contact our Customer Service to provide the assistance requested.
    • To register your account, we collect your name, surname, email address, password, and information about your access to the reserved area of the site.
    • If you authenticate your account through external social networks (e.g., Facebook, Google), we collect your email address from these third parties to facilitate registration/authentication on artigianodellanduja.com.
    • We collect information about your browsing activity on artigianodellanduja.com (e.g., pages visited and interactions on the site) and store this data on our servers.
L’Artigiano della ‘Nduja S.r.l. does not process personal data related to minors. By accessing L’Artigiano della ‘Nduja S.r.l. and using its services, you declare that you have reached the age of majority.

Use of Personal Data

L’Artigiano della ‘Nduja S.r.l. collects and processes your personal data for the following purposes:
    • To complete and execute the purchase contract for products offered on artigianodellanduja.com. Specifically, personal data is required for contract execution activities such as payment processing, fraud checks if you choose to pay by credit or debit card, invoicing, product shipping, and the management of returns, if necessary.
    • Registration on the website and access to services offered to registered users. This activity requires the provision of some personal information, necessary to identify the specific user and enable the services provided to registered users.
    • To fulfill your requests sent to our Customer Service.
    • Statistical analysis and research. Some information about your use of the website is used to conduct statistical analysis and research aimed at improving our offerings and services.
    • Sending Commercial and Promotional Communications or Surveys
    • Following the purchase of one of our products, and with your explicit consent, the contact details you provide may be used for: Commercial communications about our products and services, offers and promotions, exclusives, new arrivals, etc. Market research and satisfaction surveys. These communications will be sent exclusively using the methods you have chosen (e.g., email, SMS, phone, postal mail, WhatsApp). If you no longer wish to receive communications from L’Artigiano della ‘Nduja S.r.l. or wish to modify your preferences, you can inform us by:Clicking the “unsubscribe” link at the bottom of each communication. Accessing your account on artigianodellanduja.com. Contacting our Customer Service. Writing to the address mentioned above or emailing info@artigianodellanduja.com. Please note that you may continue to receive communications from us even after submitting your unsubscribe request, as some mailings may have already been scheduled, and our systems may require some time to process your request.

Modifying or Revoking Consent

If you no longer wish to receive communications from L’Artigiano della ‘Nduja S.r.l. or want to modify your consents, you can notify us by: Clicking the “unsubscribe” link included at the bottom of each communication. Logging into your account on artigianodellanduja.com. Contacting our Customer Service. Writing to the address provided above or emailing info@artigianodellanduja.com. Please note that you may still receive communications from us even after submitting your unsubscribe request, as some mailings may have already been scheduled, and our systems may require time to process your request.

Processing Methods

For all the activities mentioned above, we primarily process your personal data using IT and electronic tools. The systems we use guarantee high-security standards in full compliance with current regulations. Processing Methods For all the activities mentioned above, we primarily process your personal data using IT and electronic tools. The systems we use guarantee high-security standards in full compliance with current regulations.

Legal Basis for Data Processing

We process your personal data only when one of the conditions established by applicable laws is met, specifically:

– For the conclusion and execution of a contract you are a party to

We use only the minimum information necessary for the execution of the contract in which you are involved. This legal basis legitimizes the processing of personal data in activities such as:
  • The conclusion and execution of a purchase contract for products sold on artigianodellanduja.com.
  • Registration on the website and use of services reserved for registered users.
  • Management of requests made to Customer Service.

– To comply with a legal obligation

When legal obligations arise, L’Artigiano della ‘Nduja S.r.l. processes your personal data to fulfill such obligations, in compliance with tax laws and other regulations applicable to the company.

-For our legitimate interest

Some personal data you provide when purchasing products or services on artigianodellanduja.com may be processed to carry out anti-fraud activities. This is based on our legitimate interest in preventing and addressing fraudulent activities.

Consensual Data Processing

Activities like marketing, surveys, market research, and analysis of browsing or consumption habits are performed only with your explicit consent. Providing your personal data for these purposes is entirely optional.

Authorized Parties for Data Processing

Your personal data is processed by trained and authorized personnel within L’Artigiano della ‘Nduja S.r.l.. Additionally, your data may be shared with third parties who provide services for us. These entities guarantee compliance with data protection laws and act as data processors, following the instructions provided by L’Artigiano della ‘Nduja S.r.l.. Third parties include:
  • Banking operators.
  • Internet providers.
  • IT and telecommunication service providers.
  • Couriers.
  • Marketing agencies.
  • Market research companies.
  • Data processing and consulting firms.
An updated list of data processors is available at the company’s legal headquarters. Your data may also be shared with law enforcement, judicial authorities, or administrative bodies to comply with legal obligations, safeguard public safety, or assert or defend legal rights.

Data Retention Period

Personal data is stored for a limited time depending on the purpose of the processing. After this period, the data is permanently deleted or anonymized within a maximum of 30 days. Specific retention periods include:
  • Purchase data: Retained until administrative and accounting obligations are fulfilled (e.g., 10 years for billing records).
  • Registered user data: Retained until you request profile deletion.
  • Payment data: Stored until payment confirmation and completion of related administrative-accounting formalities.
  • Customer service inquiries: Stored until your request is fulfilled.
  • Marketing communications: Retained until the service ends or you unsubscribe.
  • Market research and satisfaction surveys: Retained until you request cessation.

Your Rights

You have the following rights concerning your personal data processed by L’Artigiano della ‘Nduja S.r.l.:
  1. Access and modification: You can access your data and request corrections, modifications, or additional information. If requested, we will provide a copy of your data.
  2. Consent withdrawal: You can revoke consent for marketing activities (e.g., promotional communications, surveys) at any time. Upon withdrawal, we will cease processing data based on this consent. However, data processing for other legitimate purposes will continue in compliance with regulations.
  3. Opposition to processing: You can object to data processing based on legitimate interests, explaining your reasons. We will evaluate your request and its validity.
  4. Data deletion: You can request the deletion of your personal data under applicable laws. If valid, your data will be promptly deleted.
  5. Restriction of processing: You can request temporary restriction of your data processing, during which we will retain but not process your data, except under specific legal exceptions.
  6. Data portability: You can request to receive your data in a portable format or have it transferred to a third party, where technically feasible.
If you wish to exercise any of these rights, contact L’Artigiano della ‘Nduja S.r.l. via the provided channels.  

Security Measures

L’Artigiano della ‘Nduja S.r.l. adopts specific technical and organizational security measures to protect your personal data from unlawful or fraudulent use. These security measures include:
  • Pseudonymization and encryption of your data.
  • Guaranteeing confidentiality, integrity, and availability of the data.
  • The ability to restore data in case of a security breach (data breach).
Additionally, the company is committed to regularly testing, verifying, and assessing the effectiveness of its security measures to ensure continuous improvement in data protection.

Exercising Your Rights

To exercise the rights described above (such as access, modification, or deletion of data), you can contact us using the contact information of the Data Controller provided in this privacy notice. To ensure that data is protected from unauthorized access or fraudulent use, we may need to verify the identity of the person making the request before processing it.

Complaints

If you believe that your personal data has been processed unlawfully, you have the right to file a complaint with the relevant data protection authorities. In Italy, complaints can be made to the Garante per la Protezione dei Dati Personali. More information on how to file a complaint is available on the Garante’s website at: https://www.garanteprivacy.it.

Updates to the Privacy Notice

This privacy notice may be modified and updated over time. We encourage you to review it periodically. We will try to inform you promptly of significant changes. The updated version of the privacy notice will always be published on this page, with the date of the last update.

Legislative References

The processing of your personal data is carried out in full compliance with applicable regulations, particularly Regulation (EU) 2016/679 (General Data Protection Regulation) and Italian data protection laws, as well as the provisions of the Garante per la Protezione dei Dati Personali (www.garanteprivacy.it).
Last updated: November 2024